Frequently Asked Questions

Browse through our FAQs for more information on how to operate MOXO. Contact us for additional support.

BILLING

Account owners can purchase MOXO assessments directly through their account via the Purchases page. If you haven’t already done so, make sure to update your billing entity name and Tax ID first. 

We offer several purchasing options, including  monthly subscriptions and different package sizes. You can find all of our options in the Purchases page in your account. If you don’t find the right package to fit your large-scale needs contact us (choose topic – billing) to learn about our Enterprise package options.

We accept payment in Euros and US Dollars.

Once you complete your purchase in our Purchases page, you immediately receive a purchase confirmation and your purchase invoice. Tests will be updated in your account.

We accept credit card payments on your Purchases page. If you require payment by wire transfer, please contact us (choose topic—billing).

No, tests are only deducted from your balance when they are successfully completed and results are available.

FAQ

Browse through our FAQs for more information on how to operate MOXO. Contact us for additional support.
Billing

BILLING

Account owners can purchase MOXO assessments directly through their account via the Purchases page. If you haven’t already done so, make sure to update your billing entity name and Tax ID first. 

We offer several purchasing options, including  monthly subscriptions and different package sizes. You can find all of our options in the Purchases page in your account. If you don’t find the right package to fit your large-scale needs contact us (choose topic – billing) to learn about our Enterprise package options.

We accept payment in Euros and US Dollars.

Once you complete your purchase in our Purchases page, you immediately receive a purchase confirmation and your purchase invoice. Tests will be updated in your account.

We accept credit card payments on your Purchases page. If you require payment by wire transfer, please contact us (choose topic—billing).

No, tests are only deducted from your balance when they are successfully completed and results are available.

Purchase Management

If you need more tests to hold you over before your next monthly subscription comes in, we offer options to top up your account. You can find these options in the Purchases page.

You can upgrade/downgrade your subscription at any time, however changes will only take effect at the beginning of the next billing cycle. Any remaining balance will roll over to your new subscription tier.

You can cancel your subscription at any time by clicking ״cancel subscription” in your My Profile page. This change will come into effect at the end of that month’s billing cycle. Any remaining test balance will be available for two years from the date of cancellation.

You can easily switch from packages to subscriptions by choosing the subscription that best fits your needs on the Purchases page. Any remaining balance of assessments left from your package will carry over and you can continue to use them along with your new monthly subscription. 

If you wish to cancel your subscription and purchase an assessment package, please first cancel your subscription by clicking ״cancel subscription” in your my profile page. This change will come into effect at the end of that month’s billing cycle. Any remaining test balance will be available for two years from the date of cancellation.

Assessments you don’t use from your subscription will carry over to the next month.

Technical Requirements

MOXO is a cloud based system that works on any operating system. We highly recommend using chrome as your browser, but we also support Firefox, Safari and Edge.

* For the audio sound to work properly on older versions of the safari browser, please enable MP3 files in the Safari browser preferences. 

Yes, the MOXO can be performed on a laptop. Please note that accidental touches on the mousepad can bring the test ״Out of Focus”, so please use caution.

In order to perform the MOXO please ensure that you have:

  1. A working internet connection
  2. A functional keyboard.
  3. A screen resolution of at least 1024×768.
  4. Functional speakers (recommended) or headphones.

MOXO Basic Questions

  • Quiet Environment Ensure you have a quiet isolated space without distractions. Please set your phone to ‘do not disturb’ mode.
  • Observation Observers should sit behind the examinee at a 45 degree angle, and they should avoid interrupting or helping throughout the assessment. 
  • Windows & Browsers Close ALL background applications, other browsers and programs.
  • Prepare for no Interruptions Please prepare to sit without breaks or interruption for up to 30 minutes once you click on the assessment link.

The entire assessment from start to finish, including instructions and a practice session, will last up to 30 minutes.

In order to achieve the most accurate results, MOXO should ideally be administered in the morning when clients are most alert. Our recommendation is between 8:00 am – 1:00 pm.

No, once the assessment is completed results are automatically generated and appear under the Clients page in the MOXO applications. Professionals can then access the results and decide how to share the information with their client.

Yes, you can print or save the results to a PDF by clicking on the printer icon in the upper right corner of the results page cockpit view.

We recommend that clients take the MOXO when they are alert and ready to sit for up to 30 minutes without a break. Each professional should provide specific recommendations or instructions to their client before beginning the assessment.

Observation

Observing the client’s movements and behaviors while performing the MOXO can provide insightful information, complimenting the data provided by the assessment itself. In order to make the observation process as efficient as possible please download our observation form here

Observers should be seated diagonally behind the client, so you can see and hear them clearly, but not be in their direct line of sight.

No, the observer should not interrupt or assist the client during the assessment.

Please download the observation form here to see a list of common behaviors to look out for during observation. 

The observation form is essentially a summary, and should be added to the observation and summary section in the cockpit overview results view.

Observation can be performed via Zoom using a secondary video device positioned to the side or diagonally behind the client. Please note that sound and display should be disabled so as not to distract the client.

Remote Assessments

Sending a remote assessment is easy. Simply click on + test in the Client view page or in the dashboard, choose “yes” next to Remote Test and click Save. When you are ready to send the invitation to your client you can click Invite under pending tests in your dashboard or choose the Invite button under the tests Quick View. Please note that the remote assessment link is only available for 45 minutes so make sure to plan accordingly!



For data security and privacy protection reasons, the assessment link is valid for 45 minutes from the moment it is sent. If your client does not open the assessment in the allotted time the link will expire and you will need to send a new link. To do this simply click on the Invite button again. Please instruct your client to delete the old email and only use the most recently sent link. The assessment will only be deducted from your balance once it has been successfully completed and results are displayed.

Please make sure that your client is ready with a conducive environment before taking the MOXO. See the recommended environmental settings here.

Test-Retest Protocol

Yes, MOXO test-retest reliability was validated using a sample of typically developing participants (without ADHD, n=30) who performed the MOXO twice with a 60 minutes interval between administrations. Results indicate a strong test-retest correlation for all measures (correlations ranging from 0.68-0.88), demonstrating that performance on the MOXO was stable over time. Notably, this finding was apparent during an inter-test interval typical of pharmacological challenge studies.

Test retest reliability for the MOXO has been established with an inter-test interval of as little as 60 minutes, however time between assessments should be decided based on specific medication or intervention type requirements.

If your client has conducted more than one assessment you can generate a comparative report. To do this enter the Client’s page, mark the two assessments that you would like to compare and press the Compare button on the bottom of the page. 

If you would like to export or print the comparative report you can press on the print icon in the top right corner. 

Account Types & Credits

Diagnosis

MOXO Diagnosis is the preferred decision support tool trusted by clinicians worldwide when it comes to diagnosing attentional difficulties. MOXO Diagnosis offers an easy to use assessment, clear and understandable reports and exceptional accuracy, making the diagnostic process easy and efficient.

Profiler

MOXO Profiler is the industry’s first attention profiler, designed to encompass the entire attention spectrum. By incorporating our exclusive general population baseline made up of more than 58,000 assessments, professionals are able to generate detailed profiles, highlighting their client’s attentional strengths as well as areas for improvement.
The Profiler combines our scientifically validated MOXO technology with  our new, exclusive general population baseline, delivering unparalleled insights and unveiling data that have never been explored before.

Premium

A premium account is ideal for those who need to transition between zooming in on clinical attentional difficulties, and zooming out to view the entire spectrum of attention.
Premium members enjoy the unlimited ability to switch between both Profiler and Diagnosis views for less, with retroactive access to past assessments free of charge!

Learn more about account types in our blog post.

Credits allow you to switch between both Diagnosis and Profiler views for specific tests of your choice. If you have a Profiler account you can purchase Diagnosis Credits, and if you have a Diagnosis account you can buy Profiler Credits in your Purchases page. If you want full access to both views for every assessment, it’s time to go Premium!

Users & Account Owners

When you have more than one professional working together as a team, the team leader should open an account as Account Owner. The Account Owner can then open User accounts under their profile. Account Owners are responsible for managing purchases, and all Users in the account have access to the team’s test balance. Note that each individual must have a personal account. It is prohibited for multiple individuals to use the same license.

Account Owners can add Users to their account by going to the Users page and clicking on + User. Each User will receive an email with instructions on how to set their password and login.

If your User does not open their registration email within 24 hours the link will become inactive. To resend the invitation, enter the Users page and click on the resend email link under “status”.

No, each user has their own login and password, and they are able to access only the assessments that they have conducted. The Account Owner is able to view assessments conducted by all members of the team.

By default every Account Owner can open up to three users, if you require more, simply contact us.

Troubleshooting

In the login page click the forgot your password link and follow the instructions.

Enter your My Profile page and choose the language that you would like from the dropdown menu. Once you finish press Save.

If you do not receive a confirmation that the test was completed please do not close the browser. Check that you have a stable internet connection. Once internet connection is restored, you should receive a “Resend Results” button on the screen. Click on this link and the results will be sent. If this does not work you can find a reset link in your Client’s Test Details page. Please open this link in the same browser that was used to run the assessment. 

If during the assessment the Client fails to respond for more than 2 minutes, the assessment automatically stops. Partial results will be sent up until the point that the test was interrupted. Please note that these tests are incomplete and we are unable to validate their reliability. We highly recommend re-running interrupted tests.

If the Client is unable to finish the assessment, partial results will be sent up until the point that the test was interrupted. Please note that these tests are incomplete and we are unable to validate their reliability. We highly recommend re-running interrupted tests.

The assessment will become “Out of Focus” for the following reasons:
  1. The client presses on a keyboard key that opens a new window, such as  the “ALT” buttons and the “Window” button. 
  2. The client clicks on the mouse during the assessment.
  3. A software message or computer update pops up during the assessment.
Once the assessment becomes Out of Focus, the timing pauses. When returning to the MOXO screen the assessment will continue from the point it stopped and the client can continue with the assessment. This will not affect the test results calculation.
  • Internet browser’s zoom set to 100%.
  • Download Speed higher than 5MBPs; Upload Speed higher than 1.5MBPs (you can check this at: www.speedtest.net).
  • Connectivity – ensure that https://www.neurotech-solutions.com/ and https://app.moxo-adhdassessment.com/ are fully accessible and not blocked by a firewall.
  • Media Files – ensure that the Media Files (MP3 and MP4) served from our domain are not blocked by a firewall.
  • JavaScript Firewall Filter is disabled – symbols in JavaScript files served from our domain are not replaced or changed by a firewall.
  • Browser Caching should be enabled.
  • Pending operation system updates should be performed before starting to use the application.
  • All pending operation system updates were performed before starting to use the application.
  • Clean the cache memory

Common issues this could solve:

  • If you experience problems making purchases in the MOXO app
  • If you experience problems running audio in assessments or if assessment elements are not showing
  • If you experience problems viewing pages on the MOXO app
  • Password reset issues – not detecting authentication
  • General problems with website operations
  • Click on the Chrome menu on the browser toolbar or CTRL+Shift+Delete.
  • Select “More Tools”.
  • Select “Clear browsing data”.
  • A dialogue window will appear, providing you with a list of checkboxes for the types of information that you wish to have removed.
  • Select the “Basic” tab
  • Select “Time range” and from the drop-down menu Select “All Time”
  • Select options choose “Cookies and other site data” and “Cached images and files”
  • Click on “Clear data”
  • Then Close and re-open Chrome and login to the account and try again to perform an assessment.

Research

Promoting and taking part in research is a top priority for us. Please send us a research request with a short explanation of your research project and our team will get back to you asap.